STA SUCKS!!!!

so, two months ago i asked for quote from several parties regarding my flight to uk. a definite front runner was this company-(maybe you've heard of it)called STA.

there's this disgusting excuse for a human being who works there; named Karen T. (you think im gonna censor her name after the shit she's caused me?)

the plan was simple. get quotes from different parties, compare, make informed decison, correct?yeah, so STA quoted me a figure that looks like this RM38**.00 ok? other competitors (during the MATTA Fair) quoted me like this RM43**.00. So obviously STA is by far cheaper correct? so, i called this Karen woman and booked it straight away. She gave me all the info on the flight; Flight Number, Seat Number, Time of Departure, Date of Departure- everything. Then she told me she would call me closer to the flight date for me to make payment,biasalah. so i was like yeah,great.

Fast Forward to last week when i still hadn't received a single call from her nor black and white, i decided to call her lah..cos wanna make sure my flight's been really booked mah. So, call her like 6 times over the course of the week (she's either never in or the phone never gets picked up) so i slightly tiu lun lah..so i asked big momma to call the boss ask him whats up with their phone line. He immediately got this Karen to call back. She said oh yeah she can fax the b&w over then we pay to the address stated on the b&w.

When i got the black and white i thought there was some kinda mistake. the Quote stated:

Flight (Return) - RM 318*.00 per person 368*.00

Airport Tax - RM 650.00 per person 950.00

TOTAL 46**.00

Notice how the left column is different fromthe right column? So the total, instead of coming up to 38** became 46**!!thats almost a grand difference.

So this week, tried to get her on the phone and again, to no avail so my momma had to call her and of course lah she tried to say that i misunderstood and it was another flight, also that she was telling me about student flights, yadda yadda.BULLBLOODYSHIT.

We only had one conversation.During that conversation i had already researched online and i asked for the price of the specific flight!MH 002. So how could there be a misunderstanding?Furthermore, she issued me a fucking SEAT NUMBER on the flight already. so how can be misunderstanding?

So anyway, all this i told her during our phone convo today. And it wouldnt have been so bad if she wasnt being such a stupid, defensive, blaming bitch about it. Not one apology.Basically what she said was "You must have misunderstood me." followed by "There no discount that i can give you. Take it or leave it" when she got more panicked and finally "You can complain to my boss if you want" and "I didnt issue you a b&w before this what so you cannot prove that i gave you that rate!". (i swear those were her exact words)

I think when a person TELLS you that you can complain to her boss, there's something seriously wrong. But I have heard he's pretty shorthanded so maybe she's got him by the short hairs - whatever.

but boo hoo for me loh..i have to rebook my connecting trains (both ways) and book an extra night at a hotel..which is gonna be hell at peak time like now and it being so damn close to my travel date. and this is what its about. it's not about the fucking discount. its about the fucking stress and inconvenience. she could have so very easily told me earlier instead of abusing the trust i had in her y'know? i mean i've introduced clients, friends, family to sta and she just fucking blew it with her arrogance. And i've missed the other cheap flights from the Matta fair.

I know that to say something behind someone's back is terribly bitchy but i've already said all this in front of her back so it's not AS petty lah..heh heh..just so angry lah you know?